About

Hi, I'm TJ. I’m a highly motivated and enthusiastic operations, technology and services leader with proven ability to build and scale organizations to support and drive business outcomes.

In June of 2016, I joined MeUndies, one of the fastest growing retail companies in the US. In my current role as Head of Customer Experience, I drive the strategy, technology implementation and execution of a best-in-class service organization.

Prior to my current role, I worked for (mt) Media Temple. For years, Media Temple was repeatedly recognized as one of the fastest-growing companies in North America and one of the best places to work in Los Angeles. As Sr. Director of Customer Support, I helped build a customer-focused organization that enabled customer success and delight.

Before joining (mt) Media Temple, I received my B.A. in Communication from Flagler College. After graduation, I became the online content manager for the St. Augustine Record and Online Editor of Drift Magazine.

In my free time, I enjoy long-distance running, cycling and craft beers.

Awards

  • Gold Award, 10th annual Stevie Awards for Back-Office Customer Service Team of the Year - Technology Industries (2016)
  • Gold Award, 8th annual Stevie Awards for Contact Center Solution - New Version (CloudTech) (2014)
  • Silver Award, 8th annual Stevie Awards for Customer Service Management Team of the Year
  • Silver Award, 7th annual Stevie Awards for Customer Service Department of the Year (2013)
  • Finalist, Best Small-to-Medium Contact Center, ICMI (2014)
  • Top 100 Call Centers in North America, Benchmark Portal (2013)
  • Excellence in Service, Parallels (2013)
  • Interviews + Guest Posts

  • How TJ Stein and the Media Temple Team Dominate Customer Service
  • How MeUndies’ Head of Customer Experience Motivates Excellence
  • Support Ops: Episode #6 - The Media Temple Way
  • Five Truths of NPS - Support Driven
  • The Site

    This site runs on Jekyll, a blog-aware, static site generator written in Ruby. Posts are written in Markdown and the source is a available on GitHub.

    Elsewhere